What it is
A customer-owned deployment gives your organization responsibility for specified infrastructure, data, access, and operations. We define what you need to control and what your team can support.
Customer-owned AI deployment
Choose how your AI system is deployed and controlled.
H2H helps you compare hosted and customer-managed AI deployments, define control and support responsibilities, and implement the option that fits your requirements.
What changes
You get a comparison of deployment options, clear ownership and support responsibilities, and the evidence needed to select a path. Hosted software remains a valid choice when it meets your requirements.
When to use it
Your team has a defined AI use case and unresolved deployment requirements. You need to specify who controls infrastructure, keys, data location, access, or logs.
Ownership and residency boundary map
Ownership and residency boundary map
Which party owns infrastructure, keys, data, logging, support, and exit paths?
Show owners, artifact, and review detail
Operating path
Requirements
Security, procurement, data, and operating constraints are named.
Ownership
Infrastructure, identity, keys, data, logs, and support ownership are mapped.
Options
Hosted and customer-managed options are compared, including existing platforms.
Accept
Evidence and retained responsibilities are reviewed before deployment.
People in the room
Technology ownerSecurity ownerInfrastructure ownerBusiness sponsor
What changes
H2H compares deployment options and documents who controls, integrates, operates, and reviews the selected system.
You receive
Ownership and trust-boundary map
Next decision
Select a deployment option, revise responsibilities, close a gap, or stop.
Review categories
Requirement coverageControl exceptionsDependenciesNamed owners
The transformation
From deployment questions to an agreed plan.
Make the requirements, responsibilities, and next decision clear before implementation begins.
Current state, H2H intervention, and target state
- 01
Current state
Deployment is waiting on decisions about hosting, data, keys, access, or ongoing support.
- 02
H2H intervention
H2H documents the requirements, compares deployment options, assigns responsibilities with your team, and designs or implements the agreed integrations and controls.
- 03
Target state
A deployment decision supported by documented responsibilities, dependencies, validation results, and remaining gaps.
Delivery model
Know what your team receives.
H2H helps you compare options, document responsibilities, and design or implement the selected deployment. Your team approves the requirements, provides access, and accepts the operating responsibilities it will retain.
Audience and fit
CISOsCIOs and CTOsEnterprise buyersPlatform leadersProduct leaders
Where Tutela fits: We evaluate Tutela by H2H when your workflow needs supported policy checks, approvals, or decision records in a customer-managed environment. Selecting Tutela is not required for this engagement.
Artifact
Requirement coverage
Control and exception observations
Deployment option comparison
A representative deliverable for your team's deployment and operating review.
Artifact
Requirement coverage
Control and exception observations
Ownership and trust-boundary map
A representative deliverable for your team's deployment and operating review.
Artifact
Requirement coverage
Control and exception observations
Implementation and validation plan
A representative deliverable for your team's deployment and operating review.
Artifact
Requirement coverage
Control and exception observations
Operating responsibility and evidence record
A representative deliverable for your team's deployment and operating review.
Requirements and evidence
Define the controls and how to review them.
Agree the access, operating responsibilities, and test evidence your team needs for a deployment decision.
What we observe
Measures your team can use to assess the selected deployment.
Security and procurement decision time
Deployment and integration lead time
Control coverage and exception volume
Adoption of the production capability
Control questions
Requirements to resolve with security, platform, and operating owners.
Who controls infrastructure, keys, identities, and configuration?
Where may data be processed, retained, and observed?
Who maintains the system, approves changes, and responds to incidents or exceptions?
How will you test recovery, move data, or leave the platform?
Decision inputs
Evidence your team reviews before accepting a deployment plan.
Requirement coverage
Control exceptions
Dependencies
Named owners
Next move
Discuss the deployment decision in front of you.
Bring a defined deployment requirement directly to H2H. If you still need to choose an AI opportunity, the Sprint can help you assess where to invest.
Does customer-owned deployment mean everything must be custom-built?
No. Existing software or a modular platform may meet your requirements. We identify what your organization needs to control before recommending configuration, integration, or custom development.
When is hosted software still the better answer?
Hosted software can be the better answer when it meets your data, access, integration, and support requirements with less work for your team. Customer-managed deployment brings responsibilities for operation and maintenance that should be included in the comparison.